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Swedish Customer Service Specialist - R003402

Tech Data Europe Services and Operations SLU - Logística / Distribución / Transporte

DESCRIPTION/RESPONSIBILITIES:
It's rewarding to work at a company where YOU make a difference!

If you're passionate about the ever-changing IT industry and enjoy working in a fast-paced, collaborative progressive environment, you'll thrive at Tech Data!

Join our team to connect the world with the power of technology!

Customer Service BtB Nordic Languages

Role: Swedish / Danish / Finnish/ Norwegian Customer Service

Are you commercial, proactive and result-oriented and is Swedish / Danish / Finnish/ Norwegian your mother tongue? Do you have a professional attitude and know exactly how to help customers?
We are looking for you! As Customer Service Representative you will be responsible for the customer inquiries, for whom you are the first point of contact.

Purpose:
To provide an exceptional service in order to solve any delivery inquiry and increasing customer satisfaction. Furthermore, you will be advising and assisting our customers with their questions and will ensure that the agreements made are met.

As a Customer Service Representative, you will be working in the Customer Service team, reporting to the Team Leader/ Customer Service Manager. Your objective will be to deliver a world-class customer experience for clients

Your Tasks
* Manage customer returns, both technical and commercial.
* Resolution of incidents in returns.
* Management with warehouse to solve doubts and problems.
* Receive inbound calls, E mails from BtB consumers requiring product support.

We are looking for:
Knowledge & Experience
* Swedish / Danish / Finnish/ Norwegian and English language both spoken and written
* Business, commercial or administration qualification. (Minimum CFGS).
* Customer orientation and previous experience in administrative positions.
* Very desirable experience in Sales Back-office or Customer Service.
* Very valuable knowledge of SAP and ExceL
We offer:
* Stable position.
* Social benefits (gym discounts, Fresh fruit, medical insurance ...).

Administrativo(a)
Swedish Customer Service Specialist - R003402 (Soporte Administrativo)
1 Vacante(s)

BARCELONA - Barcelona (Comunidad Autónoma Cataluña)


Requisitos

Experiencia Laboral Al menos 2 años
Estudios mínimos Formación Profesional Grado Superior
Requisitos mínimos We are looking for:
Knowledge & Experience
* Swedish / Danish / Finnish/ Norwegian and English language both spoken and written
* Business, commercial or administration qualification. (Minimum CFGS).
* Customer orientation and previous experience in administrative positions.
* Very desirable experience in Sales Back-office or Customer Service.
* Very valuable knowledge of SAP and Excel.

Skills
* Focus on Customer Loyalty.
* Highly motivated, focused passionate about connecting to the customer.
* Strong verbal and written communication skills.
* Professionalism and team work.
* Maintain calmness under pressure.

Contrato

Tipo de contrato Contrato indefinido
Duración Indefinido
Jornada Laboral Jornada Completa

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